Overview:

If your RFID tags are not scanning properly, follow this troubleshooting guide to quickly diagnose and resolve common issues.

1. Verify Tag Placement

• Ensure tags are attached to a flat, non-metallic surface if using standard RFID tags.
• If using on metal, confirm that you are using metal-mount RFID tags.
• Avoid placing tags near electronic interference sources such as large power supplies or metal structures.

2. Check the RFID Reader (Mobile Scanner)

• Confirm that the reader is powered on and properly connected to your system.
• Click the "Assign Tags" option and verify that you see a long greyed-out number (your account #) in the bottom left corner.
• Click "Get Seed Data." Note: You must be connected to WiFi or cellular data for this step.
• From the home screen, click "Touch Scan" and sync the item list.
• Ensure the reader’s firmware and software are up to date.
• Restart the reader and test again.

3. Check Tag Orientation and Scanning Technique

• Hold the mobile scanner at a steady angle and avoid rapid movements while scanning.
• Ensure you are pulling the top trigger on your mobile scanner.
• Move the scanner slowly up and down, left and right, to locate the RFID tag.
• Ensure the scanner is within the recommended read range (typically 2'-6', depending on the tag type).
• If scanning multiple tags, ensure they are not stacked too closely together, as this may cause interference.
• Try scanning the tag from different angles to ensure optimal signal reception.
• Move the item to a different area and try scanning again.

4. Environmental Factors and Interference

• RFID performance can be affected by nearby metal objects, liquid containers, or electronic devices. Move to a different location and try again.
• If the object is directly on a concrete floor, place it on a pallet before scanning.
• Ensure there are no strong radio signals (such as WiFi routers or other RFID systems) interfering with the mobile scanner.
• If scanning outdoors, be aware that weather conditions like heavy rain can impact performance.

5. Test with a Different Tag

• Try scanning a different tag to determine if the issue is with the tag itself.
• Check if the tag is damaged or worn out.

6. Verify Easy RFID Pro System Settings

• Ensure the Easy RFID Pro app is properly synced with your account and that the tag appears in your cloud console.
• Open the app settings and confirm that the correct tag format and scanning preferences are selected. If available, press "Flush Tags" to clear the temporary memory.
• Check the RF power level and increase it based on your operational needs.
• If using offline mode, make sure you have previously synced your item list while connected to the internet.

7. Refresh the Software and Connection

• Fully close and restart the Easy RFID Pro app.
• Ensure your mobile device is connected to a stable WiFi or cellular network.
• Check for any available software updates for the Easy RFID Pro app in your device’s app store.
• Reboot the entire device.

8. Contact Support

If the issue persists after following these steps, contact our support team with the following details:

• Type of RFID tags being used
• Mobile reader model and firmware version
• Description of the issue and troubleshooting steps taken

For further assistance, email support@easyrfidpro.com